Cash Report
The cash report is a fundamental document for the financial control of your company. It records all inflows and outflows of funds within a specific period. This includes any movement in cash, card, PIX, transfers, or other forms of payment. The period may be daily, weekly, monthly, or as defined by the manager.
What is it for?
The main purpose of the cash report is to monitor the company’s cash flow. With it, you can:
Track all financial transactions carried out in a given period;
Check whether the cash balance is positive or negative;
Identify errors or inconsistencies in entries;
Make decisions based on real data, not just assumptions.
Practical application in hotels and inns
In hotels and inns, the cash report is essential for daily operations. It allows you to:
Control the cash available at the reception or other service points, such as bars or POS terminals;
Check the amount of physical money in different currencies (e.g., Brazilian real, US dollar, euro), which is important for properties hosting international guests;
Ensure safety and transparency in cash handling by employees.
Benefits
Daily financial organization, avoiding surprises at the end of the day;
Security in cash closing, with clear and objective data;
Ease for internal audits, since the transaction history is recorded;
Better understanding of cash flow, helping to plan payments and investments.
Shift Closing Report
The shift closing report is a tool used to end an employee’s shift. It summarizes all financial transactions carried out by that user during a specific period, usually their work shift.
How does it work?
This report considers exclusively:
The selected date;
The chosen users (employees);
All operations they performed in the system: receipts, refunds, additions, and other transactions.
Practical application in hotels and inns
In daily hospitality operations, receptionists take turns. With the shift closing report:
The employee can end their shift with a complete summary of all financial transactions;
They can deliver this report to the manager or the next receptionist with full transparency;
Example: if during the shift the receptionist received R$100 in cash and R$100 by card, these values will be recorded and itemized in the report.
Benefits
Ensures transparency and individual responsibility for each employee;
Facilitates internal control, preventing errors or fraud;
Allows management to know exactly who handled what, and when;
Optimizes shift changes, ensuring a more organized and safer transition;
Indispensable for establishments operating 24/7.
Report
The Report is a complete, consolidated document, ideal for monthly analysis. It provides a detailed view of all the company’s financial transactions during a given month.
What does it contain?
Payments received, by any method;
Billed amounts (to be received later, such as reservations via Booking or Airbnb);
Payments made, with all relevant data;
Sales of products, such as beverages, minibar, or additional services;
A summary of total revenue for the period.
Why is it important for hotels and inns?
In hospitality, payment does not always occur at the time of booking. Many channels, such as Airbnb, Booking, and Decolar, remit funds only after the guest’s stay. Therefore, the system differentiates between:
Received amounts: what has already been deposited into cash;
Billed amounts: what is yet to be received.
The Report accounts for both, providing an accurate and realistic picture of the company’s financial situation.
Other information included in the Report:
All entries made in the system during the month;
Detailed list of payments, with:
Entry date;
User who logged the transaction;
Payment method;
Amount and description;
A summary of product sales, such as:
Drinks, minibar items, souvenirs, and others.
Benefits
Easier month-end closing;
Supports reporting to partners or investors;
Provides reliable data for forecasts and planning;
Allows tracking the company’s real financial health, even with pending payments;
Ensures organization and transparency, since all data comes directly from system records.
Cash Flow
Although often confused with the cash report, cash flow goes much further. It is a managerial tool that provides a macro view of financial activity, considering all inflows and outflows with greater flexibility and advanced filters.
What does the cash flow allow?
Manually add or remove entries for both revenues and expenses;
Apply custom filters: by date, transaction type, category, or payment method;
View all transactions chronologically, grouped by type or period.
Practical application in hotels and inns
Imagine that throughout the month, your hotel:
Receives payments through different methods (cash, card, PIX);
Makes various payments (laundry, cleaning, maintenance, supplies).
Cash flow allows you to:
Consolidate all these data in a single panel;
Record external expenses that were not processed through the system (e.g., an emergency cash payment);
Add future payment or receipt forecasts;
Track operational history, useful for identifying seasonality and financial behavior.
Benefits
Provides strategic financial management, with a complete view of the business;
Allows comparison of inflows and outflows, verifying liquidity;
Identifies periods of higher or lower financial activity;
Supports decision-making based on real data;
Controls all payment methods in a unified way.
Cost Center
The Cost Center allows the control of all expenses. There are two options for global costs, meaning expenses launched at the hotel, inn, or vacation rental management company level.
Global Expense (without associated unit)
Simply click on the "Create an expense" button and log the expense globally. In this way, it will not be associated with a specific unit, allowing it to be recorded as a general expense of the entire operation.
Expense with associated unit
The second option, widely used for organizing expenses, is to associate costs with a unit. You can link a room, unit, or third-party property to record expenses.
It is possible to split the expense into two parts: the administrator’s share and the owner’s share. You define how much is attributed to each.
Example: In cases like water bills, condominium fees, or Wi-Fi, it is common for the full amount to be allocated to the owner.
Due Date
The due date field is critical because it determines when the expense will be reflected in the commission payout reports.
If the expense is in the future, it should be recorded for the following month;
If the expense is past, it will be accounted for in the month corresponding to its due date, not the current month.
Companies Menu
The Companies menu is used by hotels and inns to manage companies that bill directly with the property, such as travel agencies.
These companies can have specific agreements for deferred payment.
Reservations appear with the status "allowed without payment";
Products and services can be added to the guest’s account for manual billing later;
Later, invoices and payment slips can be issued.
When the company makes payment, it can be tracked in the system, being included in the payout report and in the check-out month.
Groups Menu
The Groups menu is used to create bulk reservations. You can book several rooms at once for different groups.
Features:
Unified control of all group reservations;
Batch editing of values, dates, and guest names;
Ability to log global payments for the group.
POS Sales Menu
The POS Sales menu allows you to control the history of sales made at points of sale (POS), such as bars, restaurants, and receptions.
You can:
Filter by POS, date, and period;
See who logged the product;
Reopen sales for adjustments or corrections.
It is widely used for financial control and auditing of internal sales points.
Analytics Menu
The Analytics menu allows you to track, visually and graphically, the statistics of your hotel, inn, or vacation rental management operation.
You can:
Check the sales history;
Analyze daily occupancy;
Track operational performance over time.
Guests Menu
The Guests menu centralizes the registration of all guests.
You can:
Search by name, ID, or phone number;
View the guest’s complete profile;
Access the reservation history associated with them.
Reservations & Sales Menu
Reservation Report
Lists all reservations by check-out date. Can be exported in Excel or PDF.
Canceled Reservations Report
Shows reservations canceled within the selected period.
Cleaning Report
Generates a list of units requiring cleaning, based on check-ins and check-outs in the period.
Reservations by Unit Report
Allows filtering reservations by specific unit, based on check-out date.
Occupancy Report
Widely used for forecasting guests, organizing breakfast, and daily logistics.
It informs:
Check-ins;
Check-outs;
Pending reservations;
Current guests.
Product Entries by User
Shows products logged at POS by user, within a set period.
Products and Services Sold
Lists products and services sold, with quantity, value, and sale date.
Product Sales by Category
Groups products sold by category, showing the total sales for each.
Finances Menu
Receipts by POS
Displays amounts received at each point of sale.
Fee Report
Shows fees applied (such as card or booking platform fees) on transactions.
Future Receipts
Lists reservations with pending payments, useful for forecasting future cash flow.
Financial Advances
Tracks amounts advanced by the company to cover expenses, to be reimbursed later.
Vouchers Used
Lists discount vouchers or benefits applied during the period.
Refunds Report
Shows all refunded amounts, including who processed them, date, and reason.
Payment Methods Setup
Allows registering all forms of payment (cards, accounts, terminals, PIX, separate cashiers), facilitating report segmentation.
Expenses Menu
Expenses by Due Date
Lists all expenses based on their due date.
Expenses by Unit
Displays expenses linked to specific units, by due date.
Expenses by Category
Organizes expenses by category, with total spent in each.
Expenses by Payment Date
Lists expenses actually paid on a given date.
Cost Category Setup
Allows creating, editing, or deleting categories. Entries linked to deleted categories are marked as “uncategorized.”
Inventory Menu
Stock Entries and Exits
Records all stock inflows (purchases or additions) and outflows (sales or consumption).
Stock Operations
Lists operations that changed stock levels, such as sales, losses, or exchanges.
Season Menu
Multi-listing Report
Requires setup in the Commissions tab. Can be generated for:
All listings;
Specific listings;
Buildings.
It displays data such as:
Occupancy;
Payouts;
Cleaning and service fees;
Commissions;
Net revenue per unit.
Reservations and Expenses Report
Combines reservations by check-out date and expenses by due date, showing totals for inflows and outflows. Works as a simplified commission report.
Commission Report
The commission report is one of the main tools used by vacation rental managers. It calculates, justifies, and transparently explains commission values to be paid to property owners.
Occupancy in the period
Shows occupancy for the selected period, serving as the basis for performance analysis and proportional commission calculation.
Value considered per reservation
Displays the value considered for each reservation, as configured in the Commissions tab within the listing.
Commission calculation details
The report details, for each reservation:
Commission on nightly rates
Commission on additional fees
Net total to be paid to the owner
This level of detail ensures full transparency in calculations.
Applied expenses
Expenses shown in the third section include all deductions applied to the owner or administrator. These can include:
Extra services
Fixed fees
Recurring operational costs
All configured in the system to automate financial control.
Commission Report Summary
Performance Information
The report summary highlights key data for the selected period, such as:
Total occupancy
Total completed reservations
Average stay duration
Average daily rate (ADR) based on net nightly revenues
Number of cancellations
Total value of nights sold
Total value of fees sold
Profitability Analysis
With these data, you can better understand unit revenue and analyze:
Whether your income comes mostly from nightly rates or fees
Which component is more profitable
How to optimize operations for higher returns
Reservations by Channel
Details reservation revenue by sales channel during the selected period. This helps you see which channel generates the most revenue.
Reservations and Commissions
This tab provides a complete breakdown of each reservation, processed automatically based on settings in the Commissions tab of each listing.
Filters
Reports can be generated by:
Check-in date
Check-out date
Payout date (e.g., Airbnb pays one day after check-in, Booking after check-out)
Example Commission on Nightly Rate
Net nightly value: R$ 840.96
Commission: 20% = R$ 168.19 retained by administrator
Remaining for owner: R$ 672.77
Example Commission on Cleaning Fee
Cleaning fee: R$ 150.00
Commission: 100% retained by administrator
Remaining for owner: R$ 0.00
Totals Example
Net nights: R$ 840.96
Cleaning fee: R$ 150.00
Grand total: R$ 990.96
Distribution:
Administrator: R$ 318.19 (R$ 168.19 commission + R$ 150 cleaning)
Owner: R$ 672.77
This process repeats for all reservations, allowing the system to generate:
Total administrator commissions
Total payouts to owners
Fees
This tab consolidates all fees processed in the period, making it easier to review.
For example, the total cleaning fees for all reservations might be R$ 1,000.00.
Other fees are also shown, such as:
Service fees
Extra fees
Maintenance fees
Expenses and Adjustments
This tab records all adjustments affecting both administrator and owner.
Each expense includes:
A name/identifier
A due date (defining the reporting period)
Split between administrator and owner
Example: If an R$ 50.00 expense is logged for the owner, that amount is deducted from their total revenue.
Totals
Administrator Totals
Fees retained (e.g., cleaning, service): R$ 1,000.00
Commissions: R$ 1,452.67
Subtotal before expenses: R$ 2,452.67
After expenses: adjusted accordingly
Owner Totals
Net payouts: R$ 5,810.71
Deductions: subtracted if applicable
Reduced Commission Report
This version presents results in a simplified format for owners, focusing mainly on payout values.
While the full report should be used for auditing and validation, the reduced version is easier for owners to read.
Owner Portal
The Owner Portal provides owners with remote and transparent access to financial information.
Owners can:
Track performance in real-time;
Generate reports by period;
View payouts, commissions, and forecasts.
If an owner has multiple units, they can select the property and generate unit-specific reports.
The Calendar tab also lets them view reservations, blocks, and expected payouts for each reservation.
Restricted Access for Maintenance and Cleaning Users
In Hostay, you can create restricted access for maintenance and cleaning staff.
They can:
View reservations and blocks of assigned units
See essential operational details (guest name, channel, reservation ID, guest count)
They cannot access financial data.